At CLEANTRA, we honor a 90-day return period, which means you have up to 90 days after receiving your order to submit a return request. All purchases from Ledisa including sale items are covered under this guarantee, provided they meet the conditions listed below.

The orders will be processed within 1 – 7 business days.  Please note that no shipment will be made during weekends or holidays.

Shipping charges will be calculated at checkout.
The shipment for PO boxes addresses can only be accepted/used within the US, US Territories and APO/FDO/DPO.  

Shipping time depends on option selected in checkout, but typically shipments in the US can take 1-4 business days, and in EU between 4-10 business days.

A Shipment Confirmation with its tracking number(s) will be emailed to the sender once the order has been shipped.

The customs duties and taxes that will be imposed during or after the shipment of the order is not the responsibility of Javvy.  Hence, any fees (tariffs, etc) that will be applied shall be the customer’s obligation.  

At CLEANTRA, we honor a 90-day return period, which means you have up to 90 days after receiving your order to submit a return request. All purchases from CLEANTRA including sale items are covered under this guarantee, provided they meet the conditions listed below.

To qualify for a return, the item must be in the same condition you received it - unused, and packaged in its original box. For hygiene and safety reasons, we cannot accept returns where the packaging has been opened. A receipt or proof of purchase is also required.

To begin your return, email us at help@trycleantra.com. Once your request is approved, we’ll send you full instructions on how and where to send your return. Please be aware that returns sent without prior authorization will not be accepted.

Check your order upon arrival. If your CLEANTRA is damaged, defective, or the wrong item was sent, notify us immediately at help@trycleantra.com so we can quickly resolve the problem.

Skincare products that have been opened or used cannot be returned for hygiene reasons. Gift cards are also non-returnable. Exchanges: We do not offer exchanges. If you’d like a different item, return the eligible one and place a separate order for the new product.

CLEANTRA C/O LEV FULFILLMENT

7350 N FM 1417

Suite 311

Denison TX 75020-8846

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, we’ll issue your refund to the original payment method within 10 business days. Keep in mind your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at help@trycleantra.com.

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. Additionally, we collect information about the pages or products you view, referral sources, and how you interact with the Site (referred to as "Device Information").

We collect device information using technologies such as cookies, log files, web beacons, tags, and pixels. By signing up via text, you agree to receive automated marketing messages and shopping cart reminders.

When you make a purchase, we collect your name, billing and shipping addresses, payment information, email address, and phone number (referred to as "Order Information"). By subscribing to text notifications, you agree to receive automated marketing text messages.

We share Personal Information with third parties to help us use it as described above. For example, Shopify powers our online store, and Google Analytics helps us understand how customers use the Site. We may also share information to comply with laws or protect our rights.

Our Site does not alter data practices based on Do Not Track signals from your browser.

If you are a European resident, you have the right to access, correct, update, or delete your personal information. Contact us at help@trycleantra.com to exercise these rights.

We retain Order Information unless you request deletion.

We may update this Privacy Policy for operational, legal, or regulatory reasons. Check for changes periodically.

For more information, questions,
or complaints, contact us at:

Address: CLEANTRA, 24A TROLLEY SQ

NUM 1149, WILMINGTON, DE 19806, United

StatesEmail: help@trycleantra.com